i realize that you receive a high volume of phone calls, most likely with frantic, hair brained case managers calling because they are frustrated with your new billing system. however, limiting your callers to three questions each, after they have navigated your labyrinth-like automated answering service to get to an actual person, is absurd. so when i call and have four things i have to discuss with one of your representatives, it is frustrating for me to have to hang up, after having exhausted my first three requests, and start all over just to answer my last inquiry.
thanks for your consideration.
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